Please use this identifier to cite or link to this item: http://repositorio.ufpa.br:8080/jspui/handle/2011/7612
Title: Avaliação de sistemas de informação: revisão da literatura
Other Titles: Evaluation of information systems: literature review
metadata.dc.creator: FERREIRA, Osmar Carmo Arouck
Keywords: Sistemas de informação
Usuário
Qualidade da informação
Qualidade de Serviço - QoS
Avaliação de sistemas de informação
Gestão da informação
Issue Date: Jun-2001
Publisher: Universidade Federal do Pará
Citation: AROUCK, Osmar. Avaliação de sistemas de informação: revisão da literatura. Transinformação, Campinas, v. 13, n. 1, p. 7-21, jan./jun. 2001. Disponível em: <http://www.scielo.br/pdf/tinf/v13n1/01.pdf>. Acesso em: 09 fev. 2017. <http://dx.doi.org/10.1590/S0103-37862001000100001>.
Abstract: Literature review on information systems assessment. It analyses 104 published articles in 14 dijferent periodicals between 1974 and 1997. It identifies, analyses, and systematizes dependent variable adopted for evaluating information systems through that period. It focuses specifically the attributes related to the information quality and service quality of information systems. It also presents the literature referring to the using of the service marketing area instrument SERVQUAL, as well as its applicability in the information systems field.
URI: http://repositorio.ufpa.br/jspui/handle/2011/7612
ISSN: 2318-0889
Appears in Collections:Artigos Científicos - FABIB/ICSA

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