Navegando por Assunto "Hospitais universitários"

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Acesso aberto (Open Access)
Avaliação da implementação dos planos de contingência para enfrentamento da COVID-19 em hospitais universitários brasileiros
(Universidade Federal do Pará, 2023-06-06) SOUSA, Michele Monteiro; ALMEIDA, Deybson Borba de; http://lattes.cnpq.br/3390707163827574; https://orcid.org/0000-0002-2311-6204; CUNHA, Carlos Leonardo Figueiredo; http://lattes.cnpq.br/9603271880856443; https://orcid.org/0000-0002-1891-4201
The aim of this study was to evaluate the implementation of contingency plans to cope with COVID-19 in Brazilian university hospitals. Comprehensive qualitative qualitative study with semi-structured interviews applied to managers and workers of 8 federal educational institutions who participated in the construction, implementation and evaluation of contingency plans to cope with COVID-19. The textual content of the interviews was submitted to the N-vivo software. Data analysis was performed using Bardin's content analysis, and as a theoretical basis Donabedian's theory evaluating the triad structure, process and result. The profile of the 17 participants of the research was mostly female (76%), 59% are nurses and 23% act as health care managers and 23% as superintendents within the EBSERH. In the structural dimension, the lack of inputs, such as PPE and medicines, directly interfered in the effectiveness of contingency plans. It evidenced the historical demands of health professionals regarding working conditions. The results found in the dimension, structure and result evidenced the weaknesses of some university hospitals to meet the potential demand generated by the COVID-19 pandemic. This study demonstrated the importance of planning, preparing and updating guiding documents for hospital institutions, such as the contingency plan, aimed at coping with a public health emergency, as well as the need for integration between management, care, teaching and research services.
Acesso aberto (Open Access)
Gestão da qualidade: um estudo base na avaliação dos pacientes de um hospital universitário em Belém do Pará
(Universidade Federal do Pará, 2015-01-16) ANDRADE, Rosa Cristina Autran; MATTOS, Carlos André Corrêa de; http://lattes.cnpq.br/7083873767582124
The evaluation of the quality perceived by the client is configured as a strategic tool for the management of services, including health services, used to identify the perception of customers (patients and caregivers) in relation to services provided by hospitals, by lifting data to enable the identification of gaps in certain areas and to correct the problems. Understanding this construct can contribute to significant improvements to the hospital, its customers and workforce. In this context, the objective of this research was to evaluate the quality of services provided by the customers' perception regarding the assistance of university study hospital. Thus, we seek to obtain information allowing to identify strengths and weaknesses of specific areas in which improvements need to be implemented or enjoyed advantages in order to increase customer satisfaction met in the sector and the provision of quality services to these clients and consequently the future vision scope and objectives of the organization. The methodology adopted for this research was the quantitative approach of descriptive and exploratory. We carried out a cross-section survey ex post facto through field research during the months from October to December of 2014. Data collection was conducted through structured questionnaires. The data used was the quantitative, using techniques of descriptive and multivariate statistics