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Dissertação Acesso aberto (Open Access) Gestão estratégica na manutenção de facility da indústria do varejo(Universidade Federal do Pará, 2019-05-06) COSTA, Pedro Rocha da; CUNHA, Edinaldo José de Sousa; http://lattes.cnpq.br/8714515962963079The globalization of the Market as a whole causes impacts in all segments of the modern world, competitiveness among suppliers of products and services is the most relevante and generally what permeates it are the exponential advances in the áreas of technology and communication, without due follow-up in the force therefore, this study has as a premise to understand the impacto f this effect on the retail industry and the behavior of costs in the result, with investments in more modern equipment and strategic management of facility maintenance and people management, compare the efficiency and effectiveness of the before and afferwards, compare these results with other major retail centers.