Revisão sistemática de literatura sobre riscos relacionados à privacidade de dados em serviços de redes sociais online no Brasil

Abstract

Relating what happens between the lines of Information and Communication Technology with problems of privacy and access to data is complex because individuals use them naturally. Perhaps that is why it is difficult to have a critical sense of the goals of the companies responsible for its development. The investigation is relevant because it discusses studies that address issues related to Communication and Information Technologies, Online Social Network Services, and privacy. It is a topic that has been in evidence for problems arising from leakage, misuse, and data exposure. The general objective is to prepare a Systematic Literature Review from scientific communications that address aspects of Online Social Networking Services, privacy, and potential risks that affect user data. The specific objectives were: a) Collect information about data privacy in scientific communications that deal with the topic of Online Social Networking Services, b) Identify in scientific communications the main theoretical aspects related to the context of data privacy c) List the potential data privacy risks identified in the scientific literature, c) Relate the leading data privacy risks identified in the Review to the groups and subgroups described in the privacy taxonomy. The research Universe was scientific communications about Online Social Networking Services and data privacy. The Systematic Literature Review was adopted as a research method with a search in the Scientific Electronic Library Online databases, the Reference Database for Articles of Journals in Information Science, and the Academic Search Premier. As a result, 331 scientific communications were submitted to inclusion and exclusion criteria, as well as reading to verify adherence to the theme, totaling 20 scientific communications. In the qualitative results, aspects related to Online Social Networking Services, privacy, and potential risks that affect users' data were obtained. The role of Information and Communication Technology and mobile devices in privacy issues are highlighted, such as prolonged use, and ease of access to Online Social Networking Services through smartphones. Another worrying aspect is the surveillance issue carried out by companies and users. These occurrences in Online Social Networking Services lead to the discussion of problems related to a controlled society that establishes, for example, beauty standards. Crimes committed through the use of multiple profiles or false profiles by users, both associated with anonymity, were also an aspect addressed, as well as the intense use of Online Social Networking Services and the sharing or re-sharing of publications. It is concluded that the risks related to Online Social Networking Services and privacy were access to confidential data, judgments, embarrassment, persecution, decontextualization of publications, in addition to the exposure of groups protected by Brazilian legislation as in the case of children. The unconscious and thoughtless use by users in online environments irreversibly affect their lives, as there are reports of cases of suicides provoked by judgments.