Utilização de um guia instrucional para descrição de competências como uma ferramenta complementar no mapeamento de competências em órgãos públicos

Abstract

The competence management model was established in the Brazilian public administration through Decree nº 5.707/2006. This management model has been successful in defining the behavioral units necessary for the employees to carry out their work. The competencies required to carry out the work are the central axis of this management model, so it is essential that the competencies are well described. For greater reliability of the competence description , it is delegated to employees the responsibility for their description, thus, employee engagement is essential to obtain competence descriptions properly. For that end, we used a instructional guide for competence description. The objective of this study was 1) identify and manipulate the factors that potentially have impact on employee collaboration in competences description using an instructional guide and 2) evaluate the quality of the competences described with the use of the guide. A total of 349 employees participated. They were members of 15 competency mapping workshops in three Brazilian federal public agencies. The instructional guide was sent to the participants by e-mail, with instructions and a request for formulation of competencies until the date of the workshop. On the day of the workshops, employees were given a questionnaire with questions regarding the factors that helped or hindered them in describing the competencies. The responses of participants who performed and those who did not perform the task were compared and one identified factor was manipulated. Finally, the quality of competencies described in three conditions was compared: a) competencies described only with the use of the guide; b) competencies developed by the participants using the guide together as workshops and; c) competencies elaborated based only on the workshop. The results did not indicate significant differences between the competencies described by the employees who only participated in the workshops and those who participated in the workshops and used the instructional guide. The competencies described only based on the instructional guide sowed the greatest number of problematic conditions.