Análise do processo de conformidade das normas regulamentadoras em uma empresa de telecomunicações em Manaus

Abstract

With the globalization of markets, there has been a considerable increase in global competitiveness, which imposes on organizations the continuous search for new management tools, such as in the area of occupational health and safety. Regulatory Standards (NRs) can be defined as the set of technical provisions and procedures related to worker health and safety (OSH) in a given activity or function. These NRs, being well analyzed and used, allow companies to offer safe and healthy working environments and conditions to their employees. Based on the scientific point of view, it is necessary for companies to carry out an adequate study to assess how compliance with the NR`s is, because from them it is possible to adapt the organization to labor legislation. Therefore, the motivation for preparing this dissertation is explained due to the need to understand more about the NRs related to Safety and Health at Work (OSH) in a company in the telecommunications sector that is standardization. Due to this need, the objective of this paper is to analyze the compliance with regulatory standards related to Safety and Health at Work in a company in the telecommunications sector, in order to avoid possible fines by the Ministry of Labor. The research was classified as exploratory and a case study. The data sources needed to carry out the study were: field research, bibliography, and direct observational analysis. By carrying out the checklist of telecommunications company X, it was possible to identify and analyze the critical points found in the audit through the Pareto Diagram quality tool, in which the main irregularities and potential fines that the company can pay for non-compliance were verified. of NRs. The irregularities evidenced the existence of several non-compliances in the company, through the infractions stipulated in NR-28, the potential risk of a fine was calculated at R$816,338.66, converting this result into a Pareto chart, within the four infractions, it appears that only infraction 3 is responsible for most of the items in non-compliance, which represents a potential risk of a fine of R$ 464,466.94. Based on percentage calculations, it is pointed out that infraction 3 represents 57.90% of the total that the company can pay for non-compliance. In other words, the violation of this infraction should be the priority because it represents the greatest potential risk of a fine for telecommunications company X. Considering the need to mitigate the non-compliant items of the 21 NRs applicable to telecommunications companies, actions to be taken were proposed, which was presented by the SW2H tool, for the standards (NR-7, NR-9, NR-10, NR-15, NR-17, NR-33, NR-35) that most influence the results of the aforementioned company. Therefore, with the analysis of the NRs in telecommunications company X, proposed solutions were carried out through an action plan, presented in full in Appendix B, to regularize and adjust the NRs that are shown in the result of this work.