Desenvolvimento de uma cartilha de dispensação farmacêutica em Farmácias comunitárias

Abstract

Introduction: The pharmacist is currently the most accessible member of the health team and the first source of assistance and advice in general health care. Its rapprochement with the pharmacy and performance in patient care, no longer focusing its actions exclusively on the medication, meant that the dispensing process was understood as an essential action for the promotion of health and the rational use of medications (URM), in addition to including pharmaceutical services, which encompasses a set of actions performed by a pharmaceutical professional. Objectives: To develop a pharmaceutical dispensing booklet in community pharmacies in order to improve pharmaceutical dispensing, as well as guide new pharmaceutical professionals in the commercial pharmacy market. Methodology: The study is characterized by being an analytical descriptive study aiming at the development of a pharmaceutical dispensing flowchart. This consists of showing the drug dispensing process in a safe and coherent way, analyzing all decisions. Results and discussions: The method of care in dispensing medicines and pharmaceutical services in community pharmacies are presented in a flowchart format, aiming to establish a standard method to be adopted in any establishment that performs direct dispensing to the user and guarantee quality of care. Final considerations: Pharmaceutical clinical services develop great attributions for the professional who has theoretical and practical knowledge. Therefore, the provision of pharmaceutical care through the first contact that usually takes place at the time of dispensing requires care and attention, given that in this process, in addition to dispensing, a complete anamnesis with the patient and relevant information regarding education in health, drug interactions and other questions that the patient may have. Therefore, the activity of pharmaceutical care needs to be more effective in a community pharmacy.