Influências do uso de sistemas interoperáveis no setor público

Abstract

Purpose: Interoperability is the ability of a system to communicate with others. In the Brazilian public sector, at the federal level, the interoperability of systems becomes mandatory through Law Nº. 14,129, of March 29, 2021. Thus, research aimed at identifying influences on the interoperability of systems in the public sector is urgent and necessary. Design/Methodology/Approach: This research uses the qualitative-quantitative approach to investigate the effects of the barriers brought by the Semiotic Interoperability Theory in the use of interoperable systems, as well as to investigate the influence of such systems on the quality of shared information and engagement at work. As the object of the research, the SIG System used at the Federal University of Pará was chosen. Data were obtained through a survey. After data collection, the data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Originality: This research contributes to the literature by expanding the debate on the interoperability of systems in the public sector in an intra-organizational way, since research on the subject is still scarce. In addition, it offers practical perspectives by analyzing the barriers and influences of the intra-organizational process of system interoperation in the Brazilian public sector. Findings: As a result, it was observed that the variables of the Se-miotic Interoperability Theory are able to explain the use of systems that are in intra-organizational interoperation. In addition, it was possible to identify that the use of interoperable systems has a positive and significant relationship both in the quality of the information provided and in the engagement at work.