Avaliação do programa de HIV/Aids na concepção dos usuários: o caso em um hospital de referência em Belém-PA

Abstract

Study regarding the evaluation of the HIV / AIDS in a referral hospital in the design of the users. The purpose of this study was to describe the design of the users in the inpatient unit and outpatient program on HIV / AIDS in a university hospital in Belém-PA. For the study were plotted as specific objectives: to present the suggestions of users of the program to improve the development of program activities and provide minimal tools for building an evaluation model for the program. Reference was used in the landscape of HIV / AIDS, health policies in Brazil and AIDS, and evaluation of programs and services in health. The method and approach were qualitative, descriptive case study. We used a structured semi-structured interviews on the topic. The research was conducted in the dependency HUJBB, more specifically in the services of the HIV / AIDS, in which respondents were users of the NCS and hospitalized at the clinic of infectious and parasitic diseases. By analyzing the data, the lines were divided into four categories: characterization of the user as to access the service, the motivation of the user quality of service; difficulties facing the service and guidance activities, expectations for improving the program. The search result clarifies the restrictions and qualities of the program, the dissatisfaction of the user in accessing the service, the high degree of motivation and the lack of it; the main difficulties of adhering to the guidelines and program activities, such as fear to facing death, lack of resource to get the service, the prejudice faced by people with HIV / AIDS and sexual promiscuity, and user expectations for the program: fast service, better infrastructure. It concludes with the improvements that can contribute to the quality of life of users, support is enough demand for professionals to attend the program and provide comprehensive treatment to people living with HIV / AIDS seen at HUJBB program.