2021-11-052021-11-052020-02-12MOREIRA, Sandro Figueira. Avaliação da maturidade em instituição pública: utilizando gerenciamento e monitoramento de redes com software livre. Orientador: João Nazareno Nonato Quaresma; Diego Cardoso Estumano. 2020. 67 f. Dissertação (Mestrado em Engenharia de Processos) - Programa de Pós-Graduação em Engenharia de Processos, Instituto de Tecnologia, Universidade Federal do Pará, Belém, 2020. Disponível em: http://repositorio.ufpa.br/jspui/handle/2011/13702. Acesso em:.https://repositorio.ufpa.br/handle/2011/13702In this case study, we used the ABNT ISO / IEC 14598-6 tool to measure the quality of the software applied in the IT area, of a federal research and education institute, regarding the management system. and network asset monitoring, based on open source ZABBIX software. This monitoring system was adopted due to the great relevance of this system with regard to the monitoring of modern networks. This standard has been chosen based bbon international software quality measurement standards. The user's perception regarding the ZABBIX system was verified, obtaining as a result of the evaluation an approval in all evaluated software attributes. The implementation of the solution brought a real gain in quality, management, safety, performance and saving of institutional resources.Acesso AbertoAttribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/Qualidade de software - MensuraçãoSistema de gerenciamento e monitoramento de rede- software livre ZABBIXTecnologia da InformaçãoSoftware quality - MeasurementNetwork management and monitoring system - ZABBIX free softwareInformation technologyAvaliação da maturidade em instituição pública: utilizando gerenciamento e monitoramento de redes com software livreMaturity assessment in a public institution using free software network management and monitoringDissertaçãoCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOPROCESSOS INDUSTRIAISENGENHARIA DE PROCESSOS