2021-04-072021-04-072018-12MARTINS, Harley dos santos et al. Análise do curso de engenharia industrial da UFPA Abaetetuba empregando o método SERVQUAL na percepção discente. Margens, online, v. 12, n. 19, p. 89-105, dez. 2018. DOI: http://dx.doi.org/10.18542/rmi.v12i19.7850. Disponível em: http://repositorio.ufpa.br/jspui/handle/2011/13114. Acesso em:.1982-5374https://repositorio.ufpa.br/handle/2011/13114The objective of this work is the development of a quantitative research, surveying the expectations and perceptions of students of industrial engineering in relation to the course. The survey data was collected from online questionnaire applications, using a googleforms tool, and printed questionnaires. The information gathered was tabulated, thus calculating gaps for negative and positive points, highlighting gaps in items dealing with the canteen (-1,264), dissemination of information on events and services of interest to students (-1,321) and specific laboratories (-1,377). Using the 5W1H quality tool, an action plan was developed for the improvement process and to avoid errors and dissatisfactions.Acesso Abertohttp://creativecommons.org/licenses/by-nc-nd/3.0/br/SERVQUALEnsino superiorQualidadeHigher educationQualityArtigo de Periódico10.18542/rmi.v12i19.7850