2021-11-192021-11-192019-05-06MARINHO, Raphael dos Santos. Proposta de otimização operacional do Porto Público Organizado de Manaus PPOM: um estudo de caso. Orientador: Eduardo de Magalhães Braga. 2019. 74 f. Dissertação (Mestrado em Engenharia de Processos) - Programa de Pós-Graduação em Engenharia de Processos, Instituto de Tecnologia, Universidade Federal do Pará, Belém, 2019. Disponível em: http://repositorio.ufpa.br/jspui/handle/2011/13756. Acesso em:.https://repositorio.ufpa.br/handle/2011/13756The Manaus Organized Public Port despite its strategic location, daily on its floating docks there is a great number of vessels anchored, an intense flow of people and vehicles of large and small traffic, evidenced the inefficiency of the operational logistics; a wear and tear for PPOM workers and their users who face daily long hours waiting to perform their services of loading and unloading of goods and passengers. The objective of this study was to propose the operational optimization of the Organized Public Port of Manaus (OPPM) in relation to the flow of cargo sent or coming from the interior of the state of Amazonas. Extensive observation of the entire port structure was carried out, as well as an exhaustive review of the literature on the subject. For that, a descriptive research was carried out "in situ" (Organized Public Port of Manaus - OPPM), where an in - depth description of the reality of the current situation was carried out, through photographic reports and records of the problem investigated. After observations was applied action and diagnostic plan tools such as Ishikawa diagram, action plan 5W2H and PDCA cycle. Therefore, with the computerization of data regarding vessels, adoption of fingers at the Torres and Roadway piers and flexibility of opening hours, there is possibility of optimization in the logistic process in PPOM.Acesso AbertoAttribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/Organização portuáriaPorto de ManausLogística e gestão portuáriaPort organizationManaus PortLogistics and port managementDissertaçãoCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOPROCESSOS INDUSTRIAISENGENHARIA DE PROCESSOS