2022-11-092022-11-092021-11-05FERREIRA, Francisco do Espírito Santo Rodrigues. Utilização do ciclo PDCA para melhoria de qualidade e aumento de produtividade em uma multinacional do polo industrial de Manaus. Orientador: Edilson Marques Magalhães. 2021. 48 f. Dissertação (Mestrado em Engenharia de Processos) - Instituto de Tecnologia, Universidade Federal do Pará, Belém, 2021. Disponível em: http://repositorio.ufpa.br:8080/jspui/handle/2011/14968. Acesso em:.https://repositorio.ufpa.br/handle/2011/14968In the multinational company in question it was realized that the quality and productivity indicators were not being achieved. The present work has purpose to show a case study of the application the PDCA tool in the company's assembly lines under study to improve the management and communication system in the development of activities and consequently reach the goals related to the productivity and quality indicators. The methodology applied to achieve the objectives was developed from bibliographical research, verification of the current situation of the entire process, where the entire survey of the main problems and their causes was carried out. About the factors that cause non-conformities of the indicators, there was a need for an improvement in project management and creation of a systematic for the development of activities involving various sectors to improve communication and a frequency of daily verification of the progress of each project. As a result of using the PDCA tool, it was possible to carry out most of the planned activities, contributing to a reduction in quality losses by approximately 0.01% and an increase in productivity by 0.16% in the first six months.Acesso AbertoAttribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/Ciclo PDCAQualidadeAumento de produtividadeProductivity increasePDCA cycleQualityDissertaçãoCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOPROCESSOS INDUSTRIAISENGENHARIA DE PROCESSOS