2021-11-222021-11-222019-05-06COSTA, Pedro Rocha da. Gestão estratégica na manutenção de facility da indústria do varejo. Orientador: Edinaldo Jose de Sousa Cunha. 2019. 85 f. Dissertação (Mestrado em Engenharia de Processos) - Programa de Pós-Graduação em Engenharia de Processos. Instituto de Tecnologia, Universidade Federal do Pará, Belém, 2019. Disponível em: http://repositorio.ufpa.br:8080/jspui/handle/2011/13760 . Acesso em:.https://repositorio.ufpa.br/handle/2011/13760The globalization of the Market as a whole causes impacts in all segments of the modern world, competitiveness among suppliers of products and services is the most relevante and generally what permeates it are the exponential advances in the áreas of technology and communication, without due follow-up in the force therefore, this study has as a premise to understand the impacto f this effect on the retail industry and the behavior of costs in the result, with investments in more modern equipment and strategic management of facility maintenance and people management, compare the efficiency and effectiveness of the before and afferwards, compare these results with other major retail centers.Acesso AbertoAttribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/Manutenção produtiva totalGestão da qualidade totalPlanejamento estratégicoTerceirizaçãoTotal productive maintenanceTotal quality managementStrategic planningOutsourcingDissertaçãoCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOENGENHARIA DE PROCESSOS