Diagnóstico de um sistema público de abastecimento de água segundo o usuário: estudo de caso do Conjunto Residencial Beija-Flor – Marituba - PA

Abstract

Evaluates in the perspective of the user, the system's water supply Companhia de Saneamento Do Pará, in operation at residential Beija-Flor, in Marituba, city of Pará. The study of the information gathering stages of the supply system was divided into: field research and data processing, evaluating on the socioeconomic dimension of consumer impressions of the utility services, forms of use, and evaluation of economic sense inter-relationships and others. States that the residential Beija-Flor was built for one families only. Demonstrates analysis of factors related to waste and water leaks, which there are considerable chances of residential water meters are defective.states that the service provided by COSANPA is poor, according to the insatisfaction of local residents quality. Analyzes the price of the water, offered by COSANPA, to be expensive. Was found a great chance of environmental contamination in the groundwater, soil, and infectation through water diseases in the occurrence of water shortage in the distribution network. Estimates that among the problems in the management of the Companhia de Saneamento do Pará, is about the company's poor communication with its users and in the management of the supply system, biggest problem detected, and also to the rare occurrence of water shortages and the fact that there significant rate metering. Notes that "hear" the user is an important tool to help improve the management of water supply services.