Navegando Programa de Pós-Graduação em Engenharia Mecânica - PPGEM/UNICAMP por CNPq "CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO::GERENCIA DE PRODUCAO::GARANTIA DE CONTROLE DE QUALIDADE"
(Universidade Estadual de Campinas, 2007-03-21) LIMA, Adalberto da Cruz; LIMA, Paulo Corrêa; http://lattes.cnpq.br/8631074171256726
This work has for goal introduces the lean thinking implementation in ssrvices administrative
environments. The studied environment has like characteristic in the Material Supplies area, of
public hospital. For so much, it used of the scientific methodology through the research-action
strategy and of the modern managerial administration systems integration, suches like: Quality
magement system, magement information system and magement system people like support base
to the philosophy lean thinking implementation. The research study period, it began in 2003 and
extended until final of 2005, with perfect interaction between researcher and the involved
subjects. The found results were going collected and analyzed through technical of research for
observation participate. Collaborators' participation was very important for the lean thinking
implementation success in this sector. The data were going compiled in graphific of control for
changes evaluation obtained along the project, changes in the organizacional structure and
managerial also introduced significant results, as well as the results in the acquisition process.
The work provided to the Supplies Division collaborators, they try new forms of managing the
administrative process, fact this very debated.
