Navegando por Assunto "Desempenho - Avaliação"

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Acesso aberto (Open Access)
Desenvolvimento de business intelligence na avaliação de desempenho em tribunais de contas brasileiros
(Universidade Federal do Pará, 2021-11-05) LIMA, Saulo Coelho; OLIVEIRA, Kleber Bittencourt; http://lattes.cnpq.br/3202890124751363; https://orcid.org/0000-0002-5998-5129
In a context of raised demand for public services, shortage of resources and increasing complexity of controlling these public resources within a perspective that considers the evolution of public administration, with the incorporation of concepts of governance, planning and social engagement, it is imperative to pursuit improvement of ours institutions through the perception of their actions. Performance evaluations are essential management tools that allow us to monitor the achievement of goals, identify advances, correct problems and the need to make changes. Aiming at the optimization proposal in the indicators evaluation process that establishes the measurement of performance, quality and agility of Court of Auditors’activities (established by ATRICON), applying a Business Intelligence tool that helps in the consolidation of the measurement of indicators and allows the registration and monitoring of the evolution of institution’s performance submitted to evaluation based on the framework Performance Measurement Milestone (MMD-QATC). To accomplish this task, the MySQL database management system was used in conjunction with HeidiSQL, the SQL Power Architect modeling tool, the Python programming language, the Pentaho Data Integration, part of the suite for BI solutions Pentaho in its Community Edition version, and the Microsoft Power BI Desktop. Thus, resulting in a more practical and scalable platform for consolidating the data.
Acesso aberto (Open Access)
Indicadores de desempenho para secretários executivos da Universidade Federal do Pará
(Universidade Federal do Pará, 2019-11-18) LEMOS, Jorge Fernando Negrão de; AMIN, Mário Miguel; http://lattes.cnpq.br/5467018390254879
In a scenario in which organizations seek effective results and in which the workers are not seen as a resource, but as collaborators who must understand what is expected of them and how they can contribute to the organization and, on the other hand, how these workers can be motivated and valued in their daily work, through the perception of the results of their work, this research aimed to analyze the performance evaluation performed at the Federal University of Pará (UFPA), based on the Balanced Scorecard method (BSC), from the perspective of the public employees of the position of executive secretary. To this end, the following objectives were established: to identify individual performance measurement method, based on the BSC method; to define three or more individual performance indicators for UFPA executive secretary public employees; and to analyze these individual performance indicators as a tool for managers' decision making. The research methodology was conducted from a post-positivist quantitative approach, carried out through literature review and field research. The field research was applied through a survey, which was validated with a sample of the universe of individuals, and was then applied to the general population. The results obtained had their consistency proven from Cronbach's alpha. The research pointed out that it is possible to elaborate individual performance indicators from the definition of the expected percentage of execution of a given public employee activity and the expected quality criteria, which are derived from the Institutional Development Plan (PDI). After that, six indicators were aligned with the BSC’s Internal Processes perspective and were proposed according to the strategic objective “Improve institutional communication”. These indicators were used to analyze the perspectives of: elaboration of the work plan of the server, proposition of training and qualification, and dimensioning of the work team.