Gestão do conhecimento em bibliotecas universitárias: uma análise no contexto organizacional da UFRA

Abstract

It deals with Knowledge Management (KM) in University Libraries (BUs). The guiding question of this research was how to share tacit knowledge in the context of the Lourenço José Tavares Vieira da Silva library (BLJTVS) at the Federal Rural University of the Amazon (UFRA). The general objective was to analyze KM in the context of the Library of UFRA campus Belém. The specific objectives were to build a theoretical and methodological framework about KM in BUs, make a comparative analysis between the libraries of UFSC, UFRGS and UFRA and propose ways to GC in the UFRA library. The methodology used was exploratory with the application of the instrument for the diagnosis of GC in BUs, proposed by Castro (2005), in the six sectors that make up the BLJTVS. The results showed that there is no formal KM policy. It was also found that the lack of a formalized KM policy is not only a problem present in the Brazilian scenario, but also in other nations, as was evident from the analysis of published studies on the subject. It is recommended for the creation and implementation of KM in the context of BLJTVS to use the framework GC@ BU proposed by De Bem (2015). To promote organizational learning, creation and knowledge sharing at BLJTVS, the following techniques can be applied: community of practice, dissemination of relevant practices and exit interviews. The tools can also be used: yellow pages, concept maps and groupware. It concludes that it is essential the formal establishment of a KM policy and the adoption of techniques, tools and a collaborative system in cyberspace, which contributes to the sharing of knowledge in the context of BLJTVS. At the end, it is recommended to carry out studies on GG in the BUs of the other Brazilian IFES, and the most appropriate groupware should also be analyzed to promote collaboration between the BUs in Brazil.