Logística reversa: estudo de caso sobre o processo de implantação das práticas em uma empresa do setor varejista no estado do Pará

Abstract

The general objective of this work was to measure the reverse logistics program implemented in a supermarket in the metropolitan region of the city of Belém of Pará. Specifically, we sought to: 1) Contextualize environmentalism in history; 2) To study reverse logistics related to sustainability; 3) To deepen socio-environmental aspects and laws to protect solid waste management; 4) Present the process of implementing reverse logistics practices in a retail company; 5) Demonstrate the guidelines applicable to the company's solid waste management plan - PGRS; 6) To study the economic and socio-environmental impacts of solid waste reverse logistics at a retail supermarket in Belém; 7) To present the use of the collected residues and their economic and socio-environmental impacts. We used a descriptive and exploratory study, with a quantitative and qualitative approach, using a semi-structured questionnaire, field diary, data collection and analysis: the volumes, measures and quantities recorded during the months of January to March 2017. It was concluded after analyzing the volume of solid waste produced from four elements: aluminum, paper, oil and plastics, that the implementation of reverse logistics systems in retail companies (medium or large) can generate significant results, negative impacts on nature, and consequently on the life of man. From the information that considered the expenses and revenues to implement a reverse logistics system, it was possible to obtain a monthly balance of R $ 8.624,39. This is in only one of the stores of the retail group studied, with the balance generously favorable to profit.