O Engajamento no teletrabalho dos servidores do Tribunal Regional da Oitava Região

Abstract

This research aimed to study the intensity of engagement among civil servants who work in normative telework at Regional Labor Court of the Eighth Region, in addition to identifying the characteristics of this environment and changes caused by the act of “teleworking” in the routine of Labor Justice professionals. Literature points out that the insertion of telework in the Brazilian Public Administration starts with the purpose of achieving better organizational results, causing transformations that affect organizations, workers and society. In this way, understanding how teleworkers have reacted in the context of telework, based on the balance of telework demands and resources, and its consequent implications for engagement and psychosomatic health, becomes a differential to achieve better organizational results and the promotion of a healthy work environment. The application of a qualitative-quantitative survey involved 61 employees in non-probabilistic accessibility sampling and used the Ultrech Work Engagement Scale (UWES-09). Data processing involved descriptive and multivariate techniques and content analysis. The survey results allowed the respondents to be classified into four different groups: two had very high (53%) and high (28%) scores for vigor, dedication and absorption, while two other groups had medium (16%) and very low scores (2%) of engagement at work. The conclusions demonstrate the need for intervention in the work environment, aiming the balance between resources and demands that affect groups with low engagement, in view of the risk of developing chronic stress and, consequently, burnout. In the same sense, it is necessary to develop strategies that guarantee the maintenance of engagement in other groups.