Gestão de processos: propostas de melhoria de desempenho da Divisão de Compras do Instituto de Tecnologia da Universidade Federal do Pará

Abstract

This work aims to propose performance improvements alternatives for the Purchasing Division of the Institute of Technology (ITEC) of the Federal University of Pará (UFPA). It is a case study, characterized as a quantitative and qualitative research of descriptive character. Data collection was carried out through process mapping; interviews with a script of open questions; questionnaires and document analysis. The results reveal that the initial purchase request phase is the one that presents the most difficulties, in view of the rework verified at this time, when budgets with irregular companies before federal agencies are delivered to the purchasing sector. It was also noted the difficulty of applicants in going to the Purchasing Division to deliver documents, especially after the New Corona Virus Pandemic. Among the suggestions for improvement proposed, the following stand out: i) a pilot project for purchase requests via the UFPA Customer Service System (SAGITTA), in which applicants would have access to all information regarding purchases, in addition to not having to go to the purchasing sector to deliver the documentation, which would allow a great reduction of errors and rework and, consequently, faster processing of processes; and ii) the request that the plaintiffs consult the negative certificates of the companies before delivering the budgets, in order to avoid the delivery of invalid documentation. It can be concluded through the analysis of the results that, after applying the proposed improvements, there was a reduction in the cycle time of the ITEC purchase processes through the reduction of errors and rework. The reduction of the cycle time will provide ITEC with efficiency gains, which will be able to manage its purchase requests more effectively, with a reduction in resource losses at the end of each year. It is worth highlighting the importance of the impact that this work can bring not only to the Institute of Technology, with a view to better use of resources, but also to other UFPA Institutes or other Universities, which can use the aforementioned proposals.