Análise do sistema de gestão da qualidade em laboratórios de ensaio e calibração: o caso do centro de tecnologia da Eletronorte

Abstract

This work is to analyze the management system deployed at the Center for Technology Eletrobras Eletronorte - OCT based on the ABNT NBR ISO/IEC 17025 - and to reach that goal was accomplished an analysis to identify the main critical points for maintaining the Quality Management System – QMS. The evolvement in the use of management systems in general has increased the demand to ensure that laboratories which are part of a larger organization or offer other services may operate in accordance with a management system that complies with the standard ABNT NBR ISO 9001. In order to lead and operate a successful organization it is necessary to conduce and control it in a transparent and systematic manner. Success can result from implementing and maintaining a management system designed to continuously improved performance, taking into account both the needs of all interested parties. Laboratories accredited guarantee aspects regarding the reliability and confidentiality of the results besides the traceability of standards used in the tests and calibrations.