Tecnologia da Informação e Comunicação (TIC) na gestão da pós-graduação interdisciplinar da UFPA: um estudo de caso sobre o Sistema Integrado de Gestão de Atividades Acadêmicas (SIGAA)

Abstract

This research sought to analyze the Integrated System of Management of Academic Activities (SIGAA), as an Information and Communication Technology (ICT), and its relationship with public management in the organizational context of a Higher Education Institution. A multicase study using mixed methods (qualitative and quantitative) was undertaken in two interdisciplinary postgraduate programs - PPGDSTU/NAEA and PPGEDAM/NUMA, of the Federal University of Pará. The study aimed to investigate the usefulness of the SIGAA for the academic and administrative management in these programs based on the reflections of professors, students and technical-administrative staff. The results of the study confirmed that SIGAA is a system that has proven to be useful for the academic-administrative management of the programs under study, in that it was capable of data retrieval and proving information that contribute to the decision-making process. However, in view of some students, SIGAA has been underutilized in response to the resistance of some professors of both programs in exploring all the potentialities present in the system. Thus, it is suggested that there be constant training for all user categories and an institutional policy to stimulate more intensely the use of this technological tool to achieve the objectives of the postgraduate programs, which for are subset of UFPA.