Não conformidades em projetos de construção civil: Um estudo de caso no programa “Minha casa, minha vida”

Abstract

The objective of the research is to evaluate the applicability of the DMAIC methodology- Define, Measure, Analyze, Improve and Control, or: Define, Measure, Analyze, Improve and Control and other quality tools in the correction of non-compliance problems related to the execution of projects in the housing construction of the My Home, My Life Program. To analyze the current situation, the parameters and criteria of control in the works and the forms of treatment of non-conformities that occurred in the construction of the My Home, My Life housing complex in the cities of Itacoatiara and Manacapuru in the State of Amazonas. As for the results, the research demonstrates that the use of the DMAIC method allows to improve procedures and techniques in a project, resulting in continuous learning, which is one of the bases for improving the quality of processes and a requirement for its reproducibility. The use of the method allows achieving both the improvement of the performance of the processes, in the execution phase of the work, as in the subsequent phase, as it presupposes the concept of correction of non-conformities as a continuous process, analytically based and subsidiary to the corrective measures adopted. Permanent control allows not only to avoid new non-compliant situations, but also to develop a database that enables the constant improvement of performance monitoring processes and methods. In this way, through the feedback of the process to other projects, it is intended to reduce the rate of construction pathologies in order to encourage continuous quality improvement in Civil Construction housing projects.