Governança de tecnologia da informação: o alinhamento estratégico da tecnologia da informação na Universidade Federal do Pará

Abstract

Information Technology (IT) has been gaining prominence and importance in the Institutions over the decades. It is expected that its strategic use will not only support business operations, but, mainly, allow the initiative of new strategies and greater competitive advantages. However, these expectations about the gains with IT do not always materialize, raising questions about the effectiveness of the results obtained in return for the investments made. One of the alleged causes is the lack of alignment between the organization's strategies and the IT strategies, that is, the Strategic Alignment (SA) of the IT. Federal Higher Education Institutions are inserted in this context, having a strong presence of technology within their structures. This study aims to identify the IT SA at the Federal University of Pará, using as a reference the processes defined by the COBIT 5 framework for achieving this alignment. Regarding the approach to the research problem, a mixed approach was adopted, with a qualitative predominance. As for the classification of the investigation procedures used, this research is characterized as a case study, based on documentary research and a semi structured interview, using content analysis as an interpretive technique. The documentary research was carried out on public documents present on the institutional page of Federal University of Pará, the Ministry of Planning / Economics, the Federal Court of Accounts and on legislation related to the theme. Similar to the Court of Accounts study on IT Governance, the present work proposes a specific index for the study area - SA (Strategic Alignment), calculated from the processes indicated by COBIT 5 to reach the SA , as well as in the analysis of public documents and the interview. As a result, an SA of 0.322 was found, an intermediate index between the values found in two adjacent surveys carried out by Court of Accountsin the years 2017 and 2018, which mirrors how IT governance at UFPA is found, which is still linked to the vision Data Processing, presenting a more operational than strategic vision. This is due to the fact that there is a low adherence to the recommendations made by the Ministry of Planning / Economy and legal provisions, since UFPA does not have a Digital Governance Policy, Open Data Plan, Resource Optimization Policy, Management Policy Assets, Risk Management Policy for IT, Portfolio Management Policy, observing a lack of several processes, which is mainly due to the lack of a formal strategic plan for IT. Thus, the index found by the present research, 0.322, is perfectly aligned with the results found by Court of Accounts, showing that the processes listed in COBIT 5, with regard to IT alignment, are the guidelines to be followed to have good IT governance.