Gestão e fiscalização de contratos de serviços terceirizados: uma análise no Instituto Federal de Educação, Ciência e Tecnologia do Amapá (Ifap) por meio da Gestão por Processos

Abstract

The macro process of public procurement of outsourced services is one of the main concerns of the public administration due to its complexity, especially in terms of contracting planning, monitoring and inspection of execution, as well as for representing contracts with high values. In order to manage the activities of this type of contract, the management and inspection of contracts is essential to minimize risks of damage to the public interest and damage to the treasury. The Federal Institute of Amapá (Ifap) has services with exclusive labor, through outsourced companies, which help the scope of core activities. And for the success of this contract, the entity must follow all current legislation, including those that guide and determine the procedures to be adopted for good contractual supervision, such as Normative Instruction No. 05/2017 and Decree No. 11,246/2022, which establish guidelines and routines for this type of contract. Thus, the present work is characterized as a case study, and was based, initially, on the bibliographic exploration of the literature, followed by the application of structured interviews with the main agents involved in the inspection process, which are the execution managers and the contract tax. The study aims to contribute to the improvement of the management and inspection of Ifap outsourced service contracts through process management. For this, a mapping and analysis of the current situation of the inspection process of outsourced service contracts was carried out, using Business Process Management (BPM) methods, in the AS IS version and, later, observing the critical processes and bottlenecks, modeling was performed using the TO BE version. This methodology has been used to obtain processes that are less bureaucratic, more agile and with better use of resources. As a product of the present work, proposals were created with opportunities for improvement for the Ifap, with the redesign of the management and inspection process of current contracts, which can also be extended to other types of common services.